We arrived into Madinah on a Friday so we expected the place to be very bust for Friday prayers, We were early for check in so understandably we had to wait. The hotel itself was like a fish market, too many people around waiting and the lifts were constantly in use making it hard for our family to get to the concierge and the reception as we had a small child in a pram. Nevertheless we were allocated a room after an hour of waiting in which we prayed Friday prayers, our room was on the fourth floor, when we entered it looked clean on first inspection.
However looking more closely we started to find marks on the skirting boards and doors and felt that the room had been rushed to clean and no attention was given to doors and windows etc. The room had a dusty feel to it and as we travelled 5 hours by car from Makkah, we just wanted to rest up.
We had 2 small kids and they started to feel unwell, i contacted the housekeeping team and explained that the room was not clean to a standard but they didn't seem to be interested in our concern. Luckily the location is super close to everything you need, food, restaurants and shops, so i had to go and buy disinfectant and sprayed every surface of the room and athroom as we were not satisfied with the overall cleanliness and didn't want to risk our kids health, we did ask for some more carrier bags and bin liners from the hotel as our child was sick, but again they didnt seem interested.