I recently encountered a booking issue at Clarione Pointe where I accidentally reserved the wrong date. Upon arrival on the intended date, I agreed to an additional charge for that night, assuming it would offset my original booking. However, I was charged for both nights, and my initial reservation was neither cancelled nor refunded. Despite attempts to rectify this and secure a refund, I was informed that this would not be possible. This situation has unfortunately affected my perception of Clarione Pointe, and I am hesitant to book future stays at any location. Thank you.