2/10 (不満)
2025 年 3 月 27 日
A Scam and a Disgrace to Venice – Avoid at All Cos
I would give Ca’ San Zaccaria zero stars if I could. My experience with this establishment was deeply disappointing and unacceptable. Despite having paid for two nights in advance, I was denied my stay without a clear explanation or any effort to resolve the situation. As a result, I was left stranded in Venice, forced to find alternative accommodation at the last minute.
The customer service was nonexistent, and the lack of professionalism was astonishing. Taking my payment and then refusing me entry—without even an apology—is simply inexcusable. Having stayed at numerous hotels around the world, I have never encountered such disregard for a paying guest.
I strongly advise avoiding Ca’ San Zaccaria. There are many other hotels in Venice that offer genuine hospitality and respect for their guests.
Camilla
Camilla、2 泊旅行
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