2/10
This hotel should not be listed on Hotels.com. What we experienced was not just bad service – it was degrading, threatening, and unacceptable on every level.
Upon arrival, we were greeted with substandard rooms:
• The faucet leaked so badly that the bathroom was flooded.
• Despite the hotel claiming to be non-smoking, the rooms reeked of cigarette smoke, and there were ashtrays in both rooms.
• The air conditioning didn’t work.
• Construction work was happening right outside during late evenings and nights, making it impossible to sleep or ventilate the rooms.
But the worst part came after we contacted Hotels.com, as per the hotel’s own instructions, with pictures as proof of the issues.
Once the hotel found out, the staff began actively threatening and harassing my younger siblings. They were confronted multiple times by aggressive staff questioning why we had sent complaints. The situation escalated to the point where we felt unsafe.
We had explicitly declined housekeeping services because we didn’t want anyone in the rooms – but the staff entered anyway, several times, without permission. They told us to “pack up and leave,” and forced my younger siblings to pack their bags themselves. When we returned, they were standing in the lobby with our bags – the hotel was about to kick us out, even though even though everything had already been paid for.
This was not a hotel stay it was a traumatic experience. No one else should have to go through what we did. See pictures!
Maryam
7 泊の家族旅行