6/10 Good
Jan 7, 2025
Run down, hostile office staff
The location of this property is great and close to the ocean. The property is very old and outdated, but relatively clean and felt safe. Check in was simple and pleasant. However, there was one front office woman who was not at all pleasant and I found her to be difficult and therefore WILL NOT STAY here again.
We were in town for a Lacross tournament and my daughter's first game required that we be at the field at 7am. Her last game would likely end around 11:15am. The night before, I aksed this clerk if we could check out around noon, at the latest, to avoid the stress and hustle of having to pack and be out completely at 5:45am. She said NO. She said check out time is 10am and was not at all flexible or understanding and told me "I suggest you pack up tonight". This was a Sunday check out and I doubt that this unit was in such high demand that allowing us to check out at noon would've been a problem.
As a result, we felt rushed and stressed, packing the car in the dark and cold early hours before my young daughter had to go to her game. We had to throw away all of our fresh food from the fridge (that would have been our lunch upon return).
It was such an inconsiderate exchange with this woman that I will NOT STAY HERE AGAIN and will not recommend this property to others when we return for the next tournament.
By the way, other parents who were staying in nearby hotels were easily accommoated with late check outs. There are plenty of other options in the area.
Kate
Kate, 3-night family trip
Verified Hotels.com guest review
