This hotel is very corrupt. They will steal your money. They pulled a very illegal bait and switch. Once I paid for the room, they asked for more money upon my arrival. They fought me on getting that money back, but I won that battle. Now, for spite, they are keeping my 50 dollar security deposit. They will be given one more chance to return that money, then legal action will begin.
Richard
Richard、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 12 日
Danisha
Danisha、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 3 月 8 日
Functional to keep from falling asleep on the road
This location could use some significant maintenance. The room was reasonably clean though again needs maintenance. A "double" bed is literally the usual 2 twins pushed together. However, the bed heights didn't match so it was essentially just like having 2 twins. Fair bit of highway noise and people loudly talking or yelling early in the morning. Functional but would not recommend. No key drop for early check out and no lasted office hours. Neither phone number actually dialed through to try and speak to someone in the office.
They do not honor any sort of additional discount you may have when booking through the app even when fully paid at time of booking not the "pay at property" option which clearly states the price may be different. They will make you pay the difference, their sign says they don't "price match online rates Friday and Saturday but I wouldn't count on that. The person at the desk did offer a refund option instead of the pricing difference but since a non-refundable rate will have to fight that with hotels.com customer service.