The room was not cleaned/serviced during the entire stay even though I notified the front desk.
The receptionist suggested I enter through the rear door as I could park near the room itself. The keycard did not work on the door so I had to return to front desk (on foot) to complain. The problem was with the door not the keycard
On the third day the first exit door (near the room) was locked shut from the inside , effectively a fire trap/hazard ....after notifying the front desk it was rectified
Anthony
3 泊の家族旅行
6/10
luck of cleanses. i was going to take a shower, then i realized the bathtub was not clean. i see stains from hardwater. it,s a hotel business, cleanliness is important. the foods are all same as other IHG hotels. same frozen eggs and bacons. AC units are so loud.
masako
1 泊旅行
10/10
Nice
宿泊されたお客様
1 泊旅行
8/10
Overall the stay was good. Was disappointed to find out there was a $50 charge for pets which wasn't mentioned anywhere in the listing that I could find.
Roger
1 泊の家族旅行
6/10
I have stayed in this hotel twice in the last 6 months and both times the elevator has been out of service. It’s a new hotel but seems to have some major service issues.
Diane
1 泊の家族旅行
2/10
Wifi kept going in and out. Television kept losing reception. We were on 2nd floor and elevator was broken.
Phillip
1 泊の出張
10/10
Meghan
1 泊旅行
10/10
Madelyn
1 泊の家族旅行
10/10
Comfortable and clean.
Barbara
1 泊旅行
10/10
Best place to stay in Van Horn. So comfy, clean, amazing service and food!
Mariah-Rose
1 泊の家族旅行
10/10
Debby
1 泊旅行
10/10
Awesomeness
Kevin
1 泊の家族旅行
8/10
The stay was nice. Access to outside services like food and entertainment is a struggle, the staff was amazing, provided good service and friendly atmosphere,
The room was nice. Bed was ok. Bathroom was ok however a roll in shower would have made it perfect.
Kevin
1 泊の家族旅行
10/10
Kevin
1 泊旅行
10/10
Daniel
1 泊旅行
10/10
Our stay at this Hampton Inn was very comfortable. The rooms were very clean and accommodating. What’s more, the Manager, David was so courteous and professional. For this reason, we will come back. Thank you for everything!
Christina
1 泊の家族旅行
10/10
One night travel stop 4 to go
Robert
1 泊旅行
8/10
Late arrival, given Van Horn is on the cusp of 2 time zones, 6-10a breakfast is very decent of mngement. Food was good for what it is (complimentary type ). Elevator was out of order in a fully booked 2 story hotel, front desk was able to get us on the ground floor, while we can hear the parking lot, it beat lugging wheeled bags up stairs.
宿泊されたお客様
1 泊の出張
6/10
ELEVATOR BROKEN.No choice of a service ELEVATOR! If you truly had only 1 ELEVATOR that is nonsense on so many levels.
Jackie
1 泊の家族旅行
10/10
New renovation looks great! And clean!
Cristal
1 泊の家族旅行
10/10
Great stay
Tatiana
1 泊旅行
6/10
The elevator doesn’t work and if you are on second and third floor poop out luck. You would have to lug your luggage upstairs.
Christopher
1 泊の恋人との旅行
10/10
Clean hotel, nice staff, warm and clean pool, easy on and off the freeway. A nice place to stop after a long day of driving.