We stayed in Waterscape room #A330 and paid for early check-in. When we arrived, we found that the code for the door did not work. We called and obtained a new code for the door. Upton entering the room we found the bathroom floor covered in water. There was a leak from the ceiling in the bathroom that dripped directly down onto the toilet seat. There was water damage all over the ceiling along with mold. We called and had maintenance come out and they "addressed" the issue by placing a bucket on the seat of the toilet and said they would not be able to fix until later in the week. It took multiple hours to get to this point, so we basically wasted our early check-in. In the end we were not able to use this bathroom for 3 days. Maintenance found that there was a leak above our unit that had been going on for a while. We also found that the dead bolt would not lock on the door and the microwave did not work correctly. Both were eventually fixed by the maintenance group. The property and maintenance managers were great helps through all of these issues. The biggest problem was the rental group, Southern Vacation Rentals. They refused to reimburse the early check-in fee and would not offer a reasonable discount for the leak/mold issues. They claimed we could have still used that bathroom, even though there was water (from an unknown source) dripping from the ceiling onto anyone using that restroom.
Tracy
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023 年 10 月 17 日
The shower floor felt slippery. As if it wasn't rinsed enough from cleaning supplies
Carolyn Turner
Carolyn Turner、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023 年 9 月 6 日
Everything was great about this particular unit except for the kitchen utensils were not up to par. They only had one teaspoon! And the knives needed serious sharpening. Also the dishwasher was not mounted to the cabinets. Other then that, we had a great time!
Thomas
Thomas、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023 年 8 月 15 日
would highly recommend for families!
Lucas
Lucas、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023 年 8 月 15 日
Christopher
Christopher、3 泊旅行
Travelocity を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2023 年 7 月 30 日
Property company literally doesn’t care about you. Fire alarm would not stop going off and kept getting runaround. Also, don’t ever for a second think you’re getting in earlier even if you’re told you will.
Fady
Fady、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023 年 6 月 29 日
Love it! Will be back !
Mary
Mary、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023 年 6 月 11 日
Checking in along with communication with property management was awesome. Everyone was just there to have fun. They respected each other, very helpful. Would definitely come again