This property was a kind of Time share and did not have cleaning service to clean the room every day like other hotel, when I went to ask why the room cleaner did not clean the room and provide new clean towels, I was told cleaner would come once a week only, thereafter I requested a few towels, which were provided to us. Also, one coffee bag was provided while we stayed 4 nights.
I think Hotel.com should let me know in the information sheet provided to me by email under confirmation email. Otherwise, Holiday Inn club was very nice, had professional receptionist and beautiful location. Fay Dean