6/10 Good
Dec 23, 2024
Once is enough
The room was well furnished, modern with good ambience. Our stay could have been better if the staff were more responsive to our requests and needs. We had no hot water in the shower and wi-fi on the first day and despite calling the reception twice to raise the issue, no one came to help even though I was told that they would send someone up to attend to us. I waited till 11.30 pm and decided to go to bed. It was only when I raised my voice on the second day about their service attitude and the inconvenience they had caused us, they scrambled to send people to resolve the issue. The funny part was, the service crew member who came to resolve the water heater issue made it look like as if I didn't know how to turn the valve for hot water. When I told him that was not the case, he had other excuses. The next morning, we had no more hot water in the shower. But since we were checking out, we didn't bother raising the issue again. Once is enough.
Lim
Lim, 2-night family trip
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