Uncomfortable bed, dirty carpet, poor service and the list just goes on. I booked the family suite with 1 queen and 2 twin beds. Instead of a queen bed, they joined 2 twin beds and made it a queen, just ridiculous. And for the other 2 twin beds, they gave 2 sofa beds instead of twins. That sofa bed was one of the most uncomfortable bed one can sleep on. I never signed up for sleepless nights while booking the rooms. Next, shower gel ran out and even after the room service was complete, we saw they never got refilled. What kind of room service is that? Overall, it was a very bad experience for me and my family. Will never stay in this hotel.