The staff a friendly, professional and ready to help.
The hotel and our room was clean and very spacious. The 2 issues we had with our room was the bed and the shower. The bed is somewhat soft but doesn't provide a lot of support, we would still prefer it over some of the stiffer beds we've slept on in Italy. The shower, while long, is not very wide, which made the bathing process a bit difficult and uncomfortable at times. But there were plenty of toiletries made available, better than most other hotels we've stayed at in Italy.
The restaurant was just OK. The food was a 6/10. Given the amount we paid, and the flavor/quality, it was definitely not worth it. It was the equivalent of what an average college student would make in their apartment. We would not recommend eating at the restaurant, but save that money and spend it at an actual restaurant.