In our room the steel frame for the bed had protruding metal pieces covered by a thin cloth that took skin off my calf when I sat down on the bed. When I grabbed the small complementary bottle of lotion to rub on my injured leg, it was empty. The elevator has a one-foot space on one side until it drops off into a stairwell, which is probably a code violation. In trying to maneuver the partly broken and poorly functioning luggage cart full of bags out of the elevator, I nearly fell backwards down the stairs. My bag of expensive camera gear did tumble down. Then, there was no way to maneuver the cart up the remaining stairs to the "first" floor, so I was forced to lug all our gear down to the end of that narrow walkway to our room. On the plus side, First Avenue Coffee down the street is excellent as is the nearby restaurant Wild Sage Bistro.