The staff is all amazing. Especially the day shift ladies!! Quickly accommodated me when I needed to check in fairly early. I had to pay the early check in fee. But so worth it. They worked with me daily when I needed to book another night. Very personable and down to earth.
I managed a retail store for many years and by far this has been some of the best customer service I have experienced in a while. Clean, comfortable beds and spacious rooms. Breakfast is worth getting up for. Quiet and peaceful even the nights that they were fully booked.
Lubbock is home but I travel for work now. I come home 1-2 times a month and I definitely found my new temporary home here when I do come back.
Ariel
Ariel、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 3 月 28 日
manuel
manuel、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 3 月 25 日
Earl
Earl、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 3 月 18 日
The lady at the front desk when we checked in was rude and didn’t even know where the rooms were. But the other staff was very nice and friendly.
Velvet
Velvet、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 3 月 14 日
My room had no AC! They came to place us on a new room that wasn't cleaned yet
Adam
Adam、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 3 月 13 日
Not sure
I was checked in to someone else’s room or room that hadn’t been cleaned and this was at 10 pm. Kind of scared me going in someone else’s room and then the second room couldn’t get in because the door knob was installed upside down that was weird. After breakfast key did not work to get back in my room (electronic key). Floors were pretty dirty in hallways like coffee or soda spills but the price was descent get what you pay for. Hotels app was supposed to give me 10% off and that didn’t happen either. Uber wanted 46$ to go 12 miles from the airport so try lift close to half the price.
Carolyn
Carolyn、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 3 月 10 日
Unsatisfactory stay
Room was horrible broken lights water was leaking from restroom,floor was wet, restroom light was broken
Janie
Janie、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 3 月 9 日
Jimmy
Jimmy、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 8 日
宿泊されたお客様
2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 7 日
Javier
Javier、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 3 月 3 日
Ronald
Ronald、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 3 月 3 日
Great minus that male night front desk.
Everything was great except the fact that when my husband got off work and asked for towels he was rudely and quickly told we don't have any. We forgot to ask for towels that morning and stayed for 3 days, but the night male front desk person could have been more accommodating. Other than that breakfast was great and other staff were very helpful.
Ciara
Ciara、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 2 月 15 日
Gabriel
Gabriel、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 11 日
Jerry
Jerry、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 27 日
Jackie
Jackie、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 20 日
Jodi
Jodi、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 19 日
James
James、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 1 月 4 日
Arlin
Arlin、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 3 日
Jana
Jana、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 1 月 2 日
Sathi Reddy
Sathi Reddy、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 1 月 1 日
Didn’t like the fact that the bed spread was filthy. There was something white dried upon it and it was dusty. We requested to have it cleaned the next morning when we saw the cleaning lady. This is when things get strange. The bed spread was cleaned then put with the used sheets that were at the foot of the bed. Why was the bed not made or the bedspread left folded on the bed. And to make things worse the new jeans my wife was going to wear to my aunts funeral on Friday had walked away. We were hoping she didn’t pack them, but once we got home and confirmed they were gone. I guess that is what happens when you try to give a person the benefit of the doubt. Now I wish I did go to the front desk and confront them……Well I’m happy we left a day early and went to another hotel instead of finish the Christmas there. There was also a large stain on the couch…
I can only say the front desk people were nice.