We visited Trondheim on vacation and the check-in was smooth. The room on the sixth floor was great until our TV didn't work. They sent three people to resolve it, but couldn't so they moved us to a room on the 4th floor which was much smaller and inferior in value. After a stern conversation, we were moved to a better room on the same floor with a balcony facing the city. The value was comparable to our initial on the sixth floor. During this process, the staff was accommodating and professional. We received a surprise fruit basket and some beverages for the inconvenience. Our stay was excellent beyond this point, including the impressive breakfast selections and dining options. I would recommend this hotel to anyone and we will stay there again whenever we're in Trondheim.