I booked a double queen for my daughter and I. I sent the hotel a message requesting a room on the first floor or a room next to an elevator, due to mobility issues because of my disability. I called the morning of, and verified my booking and room. All was good per the front. When we came in, they had swapped our room with someone else because the other person brought a dog. They had put us upstairs at the end of the hall, farthest away from the front door, where we parked. And they have no elevator. The room they gave us had one queen bed and a pull out couch, which has extremely uncomfortable. The guy who check us in was very kind and offered to help carry things, but it didn’t matter. They gave me a “discount” that was only a $3 difference. There was no correspondence prior to our arrival. Very mad.