The staff was warm and professional at the same time. I felt welcome. The formal bow sometimes feel over the top in this kind of laid-back hotel, but somehow they deliver it in a manner that seems truly genuine.
Everything was clean.
There was no view to speak of, at all, from my room. But, obviously, your experience may be different, as the building is quite high.
My room being on the same floor as the hot bath, I was worried it might be noisy, but the building is recent, and the sound-proofing is good.
It's Beppu, by the station. Welcoming restaurants, isakayas and bars are minutes away. I miss the vibe already.