I really wanted to love this resort. The property and the grounds itself are amazing, very beautiful. The service is hit or miss. I stayed two different times over my week trip (left for Palm Springs so was split). First stay, room was one of the best I ever stayed in. Booked and paid for the cottages. However, it was at the very back of the property, wasn't offered help with my luggage or even told where it was. I called 2 times lost and nobody came to help nor offered to come help. A grounds keeper was kind and helped.
Second checkin was terrible. Valet helped with luggage, however, i did not recieve the room I paid for. Was told an emergency required my toom I prepaid for was not available and was "upgraded" to a very small, very noisy room. It was an insult.
I do not plan to stay here again with what I paid and the service provided.