The location, room, breakfast and general structure very good!! Checkin and reception services not too good!! We arrived 3/4 hours before check-in time, there wasn’t an available room what is fine, but de recepcion offered us a room upgrade, but as a hotel.com gold I should receive an upgrad due to my loyalty level, but no, unless paying for it!! They tried to charge us city taxes 2 times, i had to present a proof that its already payed, and the pool area at the day we’ve gone there was in a mass, no towel, robes, baths were dirty!! We asked a towel and robes at the recepcion and its supposed to be avsilable at our room, but nothing… we’d to come back to the room and wait around 30 minutes!!!