From the minute we arrived, the staff treated us like royalty. We arrived late, exhausted with two kids - one of whom was asleep.
We had requested a pack ‘n play and needed it set up and ready.
Alicia at the front desk (who was GREAT - Hilton, she deserves a promotion.) was aware of the request for the Pack N Play, and immediately radioed the staff to make sure it was set up & ready in our newly assigned room.
It was ready immediately, and they even dimmed the lights in the room.
They were very helpful with parking options if the hotel lot wasn’t convenient for us, they made sure we didn’t get stuck on a busy part of Michigan Ave heading to park, they were super friendly, they let us know about a great little market across the street… they even warned us the ATM could be touchy.
The bell staff/valet staff - talk about a hard working and friendly group. Every one of them was smiling - day or night - and goofing around with my kids, one of whom loves to run circles in the revolving door. They always pointed us in the right direction and always had a smile on their faces.
Even the staff at the Breakfast buffet bent over backwards to make the experience great. They were super fast and amazingly attentive.
The location was fantastic, the room was fantastic, the view (Lake view), the beds were comfortable, pillows were great, thermostat in the room functioned perfectly, the pool was fantastic - warm room and warm water, clean, ton of towels.
This place is great. Home run.