This is our 4th stay in this hotel. The rooms are lovely and big. However, despite booking the junior suite with city view and paying for that, we were given a room overlooking an alleyway, instead of the glorious views of the main square which our children love and were looking forward to. We were told the hotel was fully booked and they couldn’t move us. We contacted the hotel a few days before our visit to make sure we are getting the room we paid for and no one responded to the emails. It is a shame really, because the hotel is lovely, but I feel on this occasion they have misrepresented the room and we were left with disappointed kids