Movenpick Surabaya City puts you within a 10-minute drive of Tunjungan Plaza. Guests can be pampered with massages at the spa and grab a bite to eat at the coffee shop/cafe. An outdoor pool, a bar/lounge, and a health club are other highlights at this luxurious hotel. Public transportation is close by: Margorejo Station is just 6 minutes by foot.
Languages
English, Indonesian
At a glance
Hotel size
243 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: noon
Contactless check-in available
Early check-in subject to availability
Minimum check-in age: 17
Check-out time is noon
Contactless check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 17
Children
One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Free onsite valet parking
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
24-hour room service
Snack bar/deli
Traveling with children
Children stay free (see details)
Children's pool
Pool gate
Working away
9 meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Facilities
ATM/banking
Safe-deposit box at front desk
Garden
Health club
An outdoor pool
Shopping mall on site
Full-service spa
Sauna
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Outdoor entertainment area
Accessibility
Elevator
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Accessible airport shuttle
Room amenities
Be entertained
55-inch Smart TV
Cable TV channels
Home comfort
Air conditioning
Electric kettle
Slippers
Iron/ironing board (on request)
Sleep well
Pillow menu
Blackout drapes/curtains
Premium bedding
Free crib/infant bed
Rollaway/extra bed (surcharge)
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Bidet
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
Highchair
Free tea bags/instant coffee
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Guidebooks/recommendations
Restaurant dining guide
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
Dining
Patita Restaurant - Onsite restaurant.
Fees & policies
Refundable deposits
Deposit: IDR 500000 per accommodation, per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately IDR 158000 for adults and IDR 79000 for children
Airport shuttle service is offered for an extra charge of IDR 273000 per vehicle (one-way, maximum occupancy 3)
Early check-in can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for IDR 423500.0 per night
Airport shuttle service for children costs IDR 273000 (one-way)
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 8:00 PM
Children under 17 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Grand Mercure Surabaya Hotel SURABAYA
Grand Mercure Surabaya Hotel
Grand Mercure Surabaya SURABAYA
Mercure Surabaya Surabaya
Grand Mercure Surabaya
Movenpick Surabaya City Hotel
Movenpick Surabaya City Surabaya
Movenpick Surabaya City Hotel Surabaya
Frequently asked questions
Does Movenpick Surabaya City offer free cancellation for a full refund?
Yes, Movenpick Surabaya City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Movenpick Surabaya City?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.
Are pets allowed at Movenpick Surabaya City?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Movenpick Surabaya City?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Movenpick Surabaya City?
Yes, an airport shuttle is available. The charge is IDR 273000 per vehicle one-way.
What are the check-in and check-out times at Movenpick Surabaya City?
Check-in start time: 2:00 PM; Check-in end time: noon. There's a charge for early check-in (subject to availability). Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Movenpick Surabaya City and nearby?
Movenpick Surabaya City has a spa and an outdoor pool, as well as a health club and a garden.
Are there restaurants at or near Movenpick Surabaya City?
Yes, there's an onsite restaurant, Patita Restaurant.
What's the area around Movenpick Surabaya City like?
Movenpick Surabaya City is a short 6-minute walk from Margorejo Station and 13 minutes' walk from Royal Plaza Surabaya.
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.4/10
Staff & service
6.8/10
Amenities
7.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Very Good
Dec 21, 2024
Chin Chin
Chin Chin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 17, 2024
Andrew
Andrew, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Apr 13, 2024
Very nice, modern, classy hotel with very comfortable rooms and a great breakfast selection. For the price it's a steal.
Ian
Ian, 1-night romance trip
Verified Ebookers guest review
10/10 Exceptional
Jul 30, 2020
Dony
Dony, 1-night trip
Verified Hotels.com guest review
6/10 Good
Jul 24, 2024
Hirotoshi
Hirotoshi, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 26, 2024
JAEYEON
JAEYEON, 2-night trip
Verified Hotels.com guest review
4/10 Fair
May 13, 2024
youngtae
youngtae, 7-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 25, 2024
Very good experience
The hotel was very good. The greatest surprise was the room upgrade. Room was just fantastic, very new, clean and comfortable.