Could not check in by 2 pm …had to wait for room to be ready even if check in time is officially 2 pm
宿泊されたお客様
2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 3 日
Accueil très chaleureux,de plus j’ai été surclassé
Alexandre
Alexandre、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 5 月 3 日
Naples Stay April 2025
Very clean
Phyllis
Phyllis、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 3 日
Su-Hua
Su-Hua、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 29 日
Mesut
Mesut、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 29 日
KONSTANTINA
KONSTANTINA、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 27 日
Deepak
Deepak、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 4 月 22 日
Worst experience ever from this Holiday Inn!!
Our experience at this hotel was extremely disappointing. The moment we entered our room, we were hit by a strong smell of urine. We immediately raised the issue with staff, who acknowledged the odor but informed us that there were no other rooms available. While the receptionist and maintenance staff were polite and promised that a manager would follow up, we never heard from anyone — even after we checked out the next morning.
The level of customer service was far below what you would expect, especially when paying for what is advertised as a “quality” stay.
The restaurant was another major letdown. We were charged €98 for two adults and two children, and when we raised concerns about the freshness of the food, the staff dismissively told us it was made from frozen products. When we requested some form of compensation for the overall poor experience, we were told nothing could be done because we had booked through Expedia.
Overall, a terrible experience from start to finish. Save yourself the trouble — stay far away from this hotel.
Vishal
Vishal、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 17 日
Great Hotel
Very friendly staff. Great access to underground. Quiet room.
Chris
Chris、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 4 月 17 日
Location is near train st & not far from airport but in an industrial area and 30mins out of city centre. Hotel rooms are basic
Sara
Sara、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 15 日
Franco
Franco、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 8 日
nice room. clean. bed was comfortable. sheets could use improvement. location not great. good for overnight.
chunky
chunky、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 5 日
Good value for money
Had a wonderful stay. Clean hotel. Friendly staff. Good breakfast. Fast room service. They clean your room daily. Not too many eating places within walking distance.. there are a few but you have to uber/drive. Closest train station is Napoli Centrale (about 15euros in uber/taxi).
We had pre-paid for 5nights but had to leave after 4 for personal reasons and the hotel staff was really nice and took off the city tax from our final bill.