This hotel is a favorite of our family and this was our third stay. This time, however, it was the worst. At around 10:30 p.m., after the kids had gone to bed, the emergency alarm kept going off and we heard the announcement to take the stairs for emergency evacuation. We waited in our room for a while to see what was going on, but there was no sign of the staff coming to explain anything, so we carried my 7 and 4 year old children down the stairs from the 10th floor. When we checked out, there was no explanation or apology, so we told them how scared we were and asked for an explanation, and only then did they say it was a malfunction and that they were sorry. We were staying at the hotel to relax, but the loud alarm woke us up and made us feel uneasy without any explanation, which was very disappointing.