4/10 Fair
Jan 14, 2025
Great Staff, Poor Room
I’d like to be clear and say that all the staff at the hotel were fantastic and my poor experience is no reflection upon them. They were all super friendly and incredibly helpful.
My issue laid with the room itself. I wasn’t able to adjust the room temperature despite several attempts and it was constantly cold. Also, the door separating the shower/toilet became stuck when I was showering and I had no means to call for help. I had to physically break my way out of the bathroom and suffered some injuries in the process - thankfully the staff were able to come fix the door soon after. Plus, the extractor fan for the bathroom was constantly on and was loud. There was no way to turn it off and interfered with my sleep.
Nicholas
Nicholas, 4-night trip
Verified Hotels.com guest review