I wanted to tell you how disappointing I was with this hotel during my stay. Here are the problems:1. The wifi is super slow, so slow, I cannot work. They advertise a rate that included wifi yet you ask for a surcharge for higher speed, this is deceiving advertising. If they think this will save them money or increase profit, I hope they reconsider, because you most certainly are loosing repeat customers that feel the way I do. 2. I had a SPA treatment and the body scrum was really bad. They miss many body parts and just applied the scrub but did not scrub at all. Their staff is not train. I actually like to receive a refund for this. The SPA room has no music, or even some burning aromatic essence for the mood or ambience. It was a real bad experience. 3. Western food is really poor. It is evident that you do not have a chef that know Western food. The flavor is wrong, the food always over cooked and dry. 4. The room cleaning is mediocre. They do not give you shampoo and gel daily, I run out daily. The room has a bad smell. When I have the do not disturb sign, they still knock on the door and then enter. Seriously, this is not acceptable. This hotel does not deserve 4 stars, I brought this up to management but they just sent me a form letter and truly express no care pertaining to my expressed dissatisfaction. Thye wont see me here when I return.