4/10 Regular
29 de diciembre de 2024
Apartment 5 mins from main hotel
Emailed hotel before we set off to ask about parking situation was told nearest one was about 5min walk away so parked there and then walked with baby and luggage to drop our bags as knew check in wasn’t till 3… didn’t realise there was no step free access so climbed stairs with everything to find out we had free parking with our appt, 5 min walk away so had to go back to take everything back down stairs and to the car to pay for parking we’d had, take luggage and car to appt! When we checked in later at 3/4 ish with baby ready to be fed, bathed and put to bed the WiFi was not working so we could not connect monitor etc and hotel didn’t seem to be bothered when we phoned to tell them!
Spacious apartment with bathroom on each bedroom but all looked dated and didn’t feel particularly clean maybe as lighting so dull cleaners could not see in the winter months when not much daylight
Asked for refund as didn’t feel the facilities were up to scratch but was refused as said should have complained at the time… which I thought we did when we phoned?
Charlotte
Charlotte, se hospedó 1 noche con familiares
Opinión verificada de un huésped de Hotels.com
