We thought by the reviews that the service would have been superb, but it was definitely lacking. The night servers are however, good, one older gentleman in particular. The singing crew is also nice. The daytime and breakfast staff was apathetic and not even remotely friendly.
The restaurant food was bland and the same side dishes/sauces are used repeatedly. The only thing they cooked well was the pizza. We spent most of our dining at the Outrigger next door.
Our second of two weeks was at the Hilton Spa & Resort, and obviously for the price it is a world apart. But spend the money elsewhere, especially if you are flying a long way to get to Fiji. We are not so far so can go back anytime, so we thought we'd try a different type of lodging where it was supposedly to 'feel at home with the Fiji style.' Hit and miss with the staff.
The rooms were well kept but old and cheesy, some new curtains and bedding would make it a bit better. It is Fiji but the little cockroaches got annoying, my wife and I probably had to take care of about 10 per day.
Finally, there is a big dog very close to the mini resort and at times, and quite a few nights, were woken up by. Not quite idyllic in any circumstance.
If you want to stretch your dollar, go there. If you want luxury, service, quality, romance, go somewhere else. Next time we will pay 4 to 5 times to stay at the Outrigger.