The facility is clean and convenient. But some customers were very loud in the middle of the night as my room was close to the elevator hall. Other than that, the stay was very nice.
Nothing that i planned for was actually there at the facility. I was hoping to order room service and watch a few movies and get some sleep. No room service. Ok i get it... post covd but hotels.com needs to update website. No pay per view movies. This one was not a big deal until i circled back to the hotels customer service. Engineer is out to lunch he'll be sure to visit your room once he returns. He did. He explained that the hotel hasn't had pay per view for over 2 to 3 years. So there is nothing to fix. I wrote back their manager. Who replied to tell me that the engineer told me that the pay per view has never been broken for 2-3 years. Which is odd since i was the one having the conversation with the engineer (not the manager). Now you have insulted me by challenging my memory. Now I am starting to see a patern. I respond to the manager that this was false advertising and that needs to be addressed. He responded that the Hilton website does not have pay per view movies on their website. They do. Under *more information * in the room details tab. Didn't stay. Packed up and left.
Patrick
Patrick、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月11日
Holly
Holly、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月5日
Will not stay here again
My problem was about the toilet. I don't want to say much more, given that it's such a small thing to most, but wow, it informed how I perceived the hotel. What other things do house-keeping take short-cuts on?
Sung
Sung、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月2日
Parfait pour visiter les environs. Personnel sympathique. Je recommande