2/10 Poor
Jan 3, 2025
SCAM! Don’t waste your money at this place!
The only good thing about this Hotel was the overall location. It was walking distance to the Neumarkt ( uBahn).
1. Room was small. Couldn’t access it through regular entrance. Had to walk around the block to get to my room. Which felt super unsafe and sketchy at night time when going to my room.
- That was not included in the description of the hotel or the room.
2. Customer Service
My overall stay plan changed a couple of weeks before my arrival at the hotel. I paid extra $ a day to have flexibible reservation. And I messages the property on the app. App said hotel will contact me directly. They never responded to me.
Talked to the receptionist aa soon I arrived, they couldnt help and advised to talk to reservation person. Didn’t see the reservation person on site for 2 days and gave me a card to email her.
And they denied to give me a refund. I had to pay 500 more euros for the days I didn’t stay. Travellers be aware!!!
3. Shower had black residues from the caulking when water hits.
Tiny room, horrible customer service. Don’t book flexible room with this hotel, it would be a waste of money and they would not be flexble and wont respond to you and charge you extra. Such a scam!!!
Verified traveler
4-night family trip
Verified Hotels.com guest review