Who wants to be checked into a fully paid for reservation, and be told there's a problem with availability OF A PAID FOR ROOM? Also, being told ON THE PHONE, with the property, that pets were allowed with a $50.00, fully refundable, upon check in! When I was checking in, they then declared that they didn't accept pets! Luckily, I had a letter from my physician regarding my service animal. The 2 rooms were clean and fresh. We enjoyed our stay after the check-in disaster!