2/10 Poor
Jan 7, 2025
Stay somewhere else!
First off no where on the website did it mention that there was construction going on and to be placed right next to the area was ridiculous. The hotel was not full. Our patio was dirty, we found small rusty nails on the patio. The wallpaper was peeling and when we turned the water on yellow water and black debris came out. We saved for over a year to spend Christmas at this hotel and even after bringing all the issues we had to management, Ryan told us one thing but did another. The refunded us some money but not what was promised to us. The noise of a tile saw every day but on Christmas Day kept us from enjoying our beautiful view and patio. Elevator broke one day, when I called to report it the front desk lady argued with me that it was working just fine. Left and came back to read a sign that the elevator was out of service. Housekeeping removed our toilet paper and didn’t replace it, had to call and ask for some. Room service food is mediocre, chicken noodle soup had under cooked carrots and no noodles! There was rice in the soup, no noodles. $16 for a chocolate lava cake that was the size of a hockey puck. Club sandwich that we ordered had the crust cut off which was never stated on the menu. The whole stay was extremely disappointing and very upsetting. So many issues, this hotel needs a lot of work done in all areas. Ruined our Christmas for sure.
Constandina
Constandina, 4-night family trip
Verified Hotels.com guest review
