2/10 Poor
Oct 17, 2019
AVOID EVEN IF ITS THE LAST PLACE IN VENICE
DO NOT STAY HERE. Absolutely terrible experience. I came with a friend for a weekend getaway only to find out we had no hot water in the building. We thought at first maybe it was on a timer which is why it didn't work the first night. The following morning the water was still not heating up. The woman who had given us the keys the night before was very kind and came over with the plumber who found that there was a broken piece which could not be replaced until days after our departure. The agency STILL did not get involved and it was not until Sunday afternoon that they even bothered to get in touch - day three of no hot water. They were very rude and did not help at all, even lied after saying the water was working. They refused to give us any money back. Absolutely ridiculous service - I would HIGHLY advise not booking this even if it is the cheapest option available. In addition, the beds were also very uncomfortable. Very regretful booking.
Rachel
Rachel, 2-night trip