I had surgery as to why I chose this hotel based on location. I would say customer service is amazing. I kept asking for ice I would say every 4-6 hours and they gave no attitude at all and were great which I was not expecting. Their English is also good. Food- i prefer the soups the most, they were good. I would say the only downfalls is the cleanliness. I stayed for 2 weeks, so the sinks needed a propa clean and maybe hoovering which was not done. This one lady cleaner hoovered once and was the only one that properly cleaned I believe and she was nice-but we rarely got her. Also the corners of the shower floor were unpleasant, a brownish colour that’s caused from improper cleaning- the bathrooms need a good bleaching. Also it was too noisy, I think walls are too thin or we had rlly noisy neighbors, they kept slamming the door every 5 mins (my head literally shook on the bed board) and were dodgy in the corridors. Also heard them arguing at 3/4am- but all this is not the hotels fault but maybe they could have some policy for minimum disruption or could have intervened. Overall however, I am satisfied :)