10/10 Exceptional
Mar 21, 2025
Best manager, very kind!!
We got to the hotel at night and when we checked in we noticed they were fixing the elevator. We tried using it to go the first floor but it wasn’t opening there. The manager saw that my mother uses a wheelchair and quickly determined that it wasn’t a good option for her and suggested we change hotels. He took it upon himself to take us to another nearby hotel and talked to the person there and got us a room which was very comfortable and the property itself was nice with easy accessibility for wheelchairs. This man was very kind and we appreciate all he did for us and made our stay in Rome a great one. THANK YOU!
Luz
Luz, 3-night trip