We stayed in the Presidential Suite. Paid ahead of time. First they put us in a very small standard room, worth less than half of what was paid.
When we complained, we were told 'to wait, and they would change our rooms' Two hours later, they moved us again. This time to a Junior Suite....Still the incorrect room.
We asked when we would be moved to the very expensive room we paid for, and we were told 'You'll get moved today'
No apology. We were instead directed to the restaurant to eat and spend money.
We didn't even know our room number when the bill came, even though we had been in two of them...
Finally the room was ready, and we could go to the room we reserved. Again, the receptionist (who spoke English) said nothing polite. Instead he was very condescending.
I had stayed here before and had a great experience. I don't know what happened.
EVERY OTHER STAFF MEMBER IS WONDERFUL! But the man at the front desk who speaks English is rude, condescending, unhelpful, and not once gave us an apology for putting us in the wrong room two times.