6/10 Good
Dec 9, 2024
Nice hotel, close to Grand Ole Opry, but.....
This review is a good news, bad news statement. The room was exactly what we needed - a separate kitchen, sitting and sleeping area. The problems we experienced during our 3 day stay illustrate the significant problems the hospitality industry faces.
First, I think it was a long time between vacuum cleanings. There were old French fries, pieces of dried chicken and crayons under the kitchen table. The body wash container in the shower was completely empty. When I asked for cleaning service the maid could not speak English, and removed the towels and did not replace them. When I asked the front desk staff for help with raising and lowering the black out blinds, they thought they were controlled by a chain cord that is pulled up or down, when in fact the electric blinds are controlled by a remote. The maintenance person was very helpful, but also did not know how the blinds operated. It seems that no one on staff knows how to operate the blinds. On the other hand, the maintenance person gave us exceptional service when he replaced several light bulbs for brighter ones. My Dad is pretty much blind and needs as much light in the room as possible - hence the need to raise the blinds and increase the amount of light in the room. The problem with the blinds was never resolved.
Thumbs up to maintenance, thumbs down to everyone else. My advice to the hotel's management - train your team. Make sure that customer facing staff know the hotel and can communicate....
james
james, 3-night family trip
Verified Hotels.com guest review
