Authentic Japanese ryokan experience. Limited English among the staff, only the owners and a general manager speak English, but it did not hinder our experience at all and the service was super friendly. We loved the vintage cable car that takes you up to the rooftop onsen bath, which has an amazing view of tranquil Ito. The gender-specific baths are nice as well, with many amenities such as multiple lotions and foot massagers provided. If you can, order the package with meal(s), we considered these the most authentic Japanese meals we had during our 3-week, 5-city voyage across Japan. Lots of fish. During our checkout, the general manager was also nice enough to shuttle us to the train station, which is otherwise a 15 minute walk. Overall, we really loved our experience and would definitely recommend for those looking for an authentic, relaxing, and hospitable experience.