Ladera had similar ratings to most of the areas higher end and boutique hotels, but was offering a lower competitive rate, similar to the nearby Solace hotel at which we also stayed. The finishes, amenities, spacious room with comfortable beds/sheets, etc was all on point with that you should expect for the price-point, and a good value. Our only main criticism would be the staff. Over 3 days we interacted to some degree with about 4-5 individuals, mainly at the front desk. None were rude, but none were particularly friendly or hospitable either. I don't really care about exaggeratedly enthusiastic hotel staff, but they all seemed to be pretty indifferent to their jobs and guests. The other quirky thing is the need for a key card to get OUT of the hotel (and despite the two of us at checkin giving only one key for us both). There were numerous time when we were briefly separated or doing different things in the hotel that require a keycard, and having to knock and wait at the entrance to be let in/out repeatedly.