6/10 Good
Jan 4, 2017
Nice getaway spot but staff needs training
Nice place to getaway from cell phones, email etc. as they do not have wi-fi. Beautiful, refreshing pool. Excellent mission to be eco-friendly. We enjoyed the screened in room right on the river and hearing the rain. However, it gets very warm and there is no fan. Food is excellent. The staff (except for the activities director) was unfriendly. Acted like we were inconvencing them. Need better trading. No one on the staff spoke English. Since the hotel is offered through hotels.com/United States, at least one person should be able to speak some English.we had to have another guest from another party translate for us. Night jungle tour was dangerous as we were at the back with a large group ahead of us and were not told to bring flashlights. We couldn't understand the guide because he didn't speak English. My husband was at the back of a single file line of 10 with no flashlight and almost fell several times. The route was very muddy. Thankfully 2 of the other guests translated and helped us as much as they could. We only stayed 1 night.
Lisa
Verified Hotels.com guest review