The exterior of the hotel was a high standard, and is adjacent to a restaurant on one side and the casino on the other side. I arrived late evening due to the global IT issue and was helped to check-in by the hotel staff. Unfortunately nothing else was explained to me about the hotel or the amenities. The room was nice, the bed was comfortable, but the toilet was not clean, unsure if the cleaner just forgot to clean it. I ordered room service the next day but had to collect the food from the restaurant. No cutlery was provided and had to ask. When i got to my room the soup I ordered was warm, unsure how long the food was waiting before I collected it, I didn't finish the soup. Also, my food should have been covered after it was prepared in the kitchen, hygiene purposes, rather than left open when i collected it. Had to ask for a cover to take the food back to my room. Nice hotel, but customer service needs improving.