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Golden Tulip Legacy Surabaya

5.0 star property
Luxury Surabaya hotel with full-service spa, connected to a shopping center

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Photo gallery for Golden Tulip Legacy Surabaya

Exterior
Sundeck
Snack bar
Lobby
Outdoor pool
In the heart of Surabaya, Golden Tulip Legacy Surabaya offers a luxurious getaway. Unwind with a Swedish massage at Rich Spa, indulge in international cuisine at one of the two on-site restaurants, or bask in the sun by the outdoor pool.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Airport transfer
  • Bar
  • Childcare
  • Spa
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free shopping center shuttle
  • Fitness center
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Babysitting
  • Business center

Feel at home (6)

  • Babysitting services
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Chairman Suite

Premium bedding, in-room safe, desk, laptop workspace

Chairman Suite

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LED TV
Premium bedding
Private bathroom
  • 96 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Private bathroom
Rainfall showerhead
Bidet
  • 32 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LED TV
Premium bedding
Private bathroom
Hair dryer
  • 64 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room

Premium bedding, in-room safe, desk, laptop workspace

Executive Double Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LED TV
Premium bedding
Separate bathtub and shower
Hair dryer
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Private bathroom
Rainfall showerhead
Bidet
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Executive Twin Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Separate bathtub and shower
Hair dryer
Bidet
  • 32 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Jl. HR Muhammad No. 269, Surabaya, East Java, 60226

What's nearby

  • Pakuwon Mall - 3 min drive - 2.6 km
  • Surabaya Town Square - 6 min drive - 5.4 km
  • Surabaya Plaza Shopping Mall - 9 min drive - 9.2 km
  • Tunjungan Plaza - 10 min drive - 9.1 km
  • Grand City Surabaya - 11 min drive - 10.3 km

Getting around

  • Surabaya (SUB-Juanda) - 37 min drive
  • Tandes Station - 13 min drive
  • Surabaya Pasar Turi Station - 23 min drive
  • Surabaya Gubeng Station - 27 min drive
  • Airport shuttle (surcharge)
  • Area shuttle
  • Free shopping center shuttle

Restaurants

  • ‪Warung Leko - ‬6 min walk
  • ‪Madame Chang - ‬6 min walk
  • ‪Depot Nasi Campur Pojok Tambak Bayan - ‬5 min walk
  • ‪Sop Kaki Sapi Pak Pri - ‬1 min walk
  • ‪Dempo19 - ‬5 min walk

About this property

Golden Tulip Legacy Surabaya

When you stay at Golden Tulip Legacy Surabaya, you'll be within a 10-minute drive of Tunjungan Plaza. Guests can visit the spa to be pampered with Swedish massages, facials, or body scrubs, and Emerald Restaurant, one of 2 restaurants, serves international cuisine and is open for breakfast and dinner. Other features of this luxurious hotel include an outdoor pool, a bar/lounge, and a fitness center.

Languages

English, Indonesian

At a glance

DONE

Hotel size

    • 205 rooms
    • Arranged over 28 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Babysitting
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Offsite

    • Free shopping center shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 5:30 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Babysitting services

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Victorian architecture

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • LED television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Slippers

Sleep well

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Rich Spa has 6 treatment rooms. Services include Swedish massages, Thai massages, facials, and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Emerald Restaurant - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast and dinner. Open 24 hours.
Grand Ocean - This fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Lobby Bar & Lounge - This bar specializes in international cuisine and serves light fare only. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 138000 to 138000 for adults, and IDR 69000 to 69000 for children
  • Airport shuttle service is offered for an extra charge of IDR 350000 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for IDR 350000 per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.

Also known as

Rich Palace Hotel
Rich Palace Surabaya
Rich Palace
Golden Tulip Legacy Surabaya Hotel
Golden Tulip Legacy Surabaya Surabaya
Golden Tulip Legacy Surabaya Hotel Surabaya
Rich Palace Hotel Surabaya by SoASIA Hotels Resorts

Frequently asked questions

Does Golden Tulip Legacy Surabaya offer free cancellation for a full refund?

Yes, Golden Tulip Legacy Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Golden Tulip Legacy Surabaya?

Yes, there's an outdoor pool.

Are pets allowed at Golden Tulip Legacy Surabaya?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Golden Tulip Legacy Surabaya?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Golden Tulip Legacy Surabaya?

Yes, an airport shuttle is available. The charge is IDR 350000 per vehicle one way.

What are the check-in and check-out times at Golden Tulip Legacy Surabaya?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Golden Tulip Legacy Surabaya and nearby?

Golden Tulip Legacy Surabaya has a spa and an outdoor pool, as well as a fitness center and a garden.

Are there restaurants at or near Golden Tulip Legacy Surabaya?

Yes, there are 2 onsite restaurants, featuring international cuisine and pool views.

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Golden Tulip Legacy Surabaya Reviews

Reviews

7.8

Good

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Very good

2-night trip

8/10 Very good

good
pelayanan ramah
2-night trip

2/10 Poor

MAHARANI
オープン当初から使用していますが、当初に比べスタッフを含め食事、サービス、対応全てに於いての質が落ち、ホテルマンとして教育されてるのか疑問に思うことが多々有り。
18-night trip

8/10 Very good

Yun, 1-night trip

8/10 Very good

Yun, 2-night trip

8/10 Very good

jemmy, 2-night trip

4/10 Fair

Inconvenience
Checking in experience was bad. Staff told me I couldn’t check in telling me to come back at 2pm and when I ask another time stating I booked through Expedia they then ask for my name. And was able to check in. Key card kept giving me issue. For the days I was there. I was able to access the lift to my floor and when unlocking the door I could not. I had to go back down to get the card changed. Room wasn’t bright enough. Room was not as clean as expected. Amenities wasn’t as complete as other hotels I stayed.
Adam, 2-night trip

8/10 Very good

CHIEN HSING, 5-night trip

8/10 Very good

JUNGBOK, 3-night trip

8/10 Very good

Hotel with lots of smilling faces.
Good value for money. Amazing smiling staff. ever ready to help.

10/10 Exceptional

Hotel with a great smile.
Exceptional smilling staff . Very spacious room. Good value for money.

10/10 Exceptional

Excellent and good value
Love the premium bedding and linen. Very comfortable. Very friendly and accomodating staff. Good security too. Would definitely book this hotel when I come back to Surabaya.
Andrew, 1-night trip

8/10 Very good

JUNGBOK, 4-night trip

8/10 Very good

Coming from Australia, the price of this high-end hotel is unbeatable. It is also relatively cheap and easy to hire a taxi from the hotel. Taxis are waiting in front of the hotel. The facility itself is great but I could see signs of ageing in particular in the bathroom which was still stellar at the time of stay. Hospitality of the staff is exceptional. It is a 4-star hotel so the breakfast is certainly nice but not impressive.
This review was submitted before 2018 and has not been verified.

6/10 Good

Hotel is nice. I booked it for my overseas guest.
The hotel is nice but the service is almost terrible if I have to say. We checked in around 9 pm and the rooms are not ready. The staff kept asking if the rooms are ready through HT radio. The rooms were supposed to be ready because checked in time was at 2 pm and we checked in at 9 pm. It is very inconvenient because they have computers but they don't know if the rooms is ready and kept asking many other staff if the rooms is ready and available. My guests were very tired from a long flight and have to wait for their rooms for a long time. From 3 more minutes wait to 30 minutes wait.
yenny, 1-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

good hotel
paulus, 2-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Goed bereikbaar hotel.
Vanaf de jl HR Muhammad kan tot voor de ruime lobby worden gereden. Prina service receptie.
W, 3-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

good hotel for family trip
Good location, many good restaurants around. Restaurants on third level is very good. Not expensive stay but you get big room, comfortable bed and good lobby area. The downside is the towel has weird smell, breakfast is only passable, and bathroom has some lingering damp smell. Also, the carpet has shown its age and has some marks to it. Overall, it is a good 4 star hotel with reasonable price but i would not purchase the breakfast next time.
antz, 1-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

Hotel to Pakwon mall closely
could not use safety box. all staff are kindly for gests. some times G had noisy situation at outside.
2-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

コストパフォーマンスの非常に高いホテル
施設のグレード、レストランの味、サービスともに 非常によかったです。 １点だけ残念なのは部屋のWi-Fi。 つながりにくく、速度も遅いため、ここだけ改善が されれば完璧だと思います。 とはいえ、また是非利用したいと思います。
This review was submitted before 2018 and has not been verified.

8/10 Very good

Recommended Hotel
The hotel is clean and brand new . Quite comfort hotel to stay. Good service. Recommended hotel.
This review was submitted before 2018 and has not been verified.

8/10 Very good

staff unable to speak english
they should brush up their english so they could talk to customer easily
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Recomended
Staff and the service are perfect for me
This review was submitted before 2018 and has not been verified.

6/10 Good

-Staff is friendly -Wifi is little weak
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Very clean hotel
The hotel is very new, nice hotel , i really like this hotel , not so expensive but very nice.