4/10 Fair
Dec 11, 2024
One night stay
The first room we were given, the door did not lock, all you literally had to do was push the door open, no need to swipe a key. This was obviously a safety issue! We immediately wanted to leave but were already running late for our son’s tournament . So I went downstairs and informed the front desk, she came up and saw the problem and had to give us another room, however, it was not the same type that we had reserved, but was doable since we had small children with us. She was helpful! The carpet floors throughout the hotel were filthy. You could see the stains walking down the hall. My daughter’s socks were black in just a few short moments from the floor in the room that appeared cleaner. Had to put shoes on to walk around the room. In the bathroom you could tell there had been a leak in two places, and while it wasn’t actively leaking, you could still see the tear in the sheet rock and the water stains. There was a crack in the floor that had been filed with idk what, but my son thought it was soap and I told him it wasn’t. (looked like a patch job gone wrong) The tub needed to be replaced as the paint was coming off and there were stains. There was a cabinet door missing from the kitchenette area. The bed was ok, but I wasn’t really comfortable sleeping in it and therefore didn’t sleep well. I didn’t want to think about the things that may be wrong with that bed or linen. Overall, I’d say the continental breakfast was the best part of the stay.
Verified traveler
1-night family trip
Verified Hotels.com guest review