Jesse, if that’s the way you spell her name (referring to the lady at reception), was very polite, welcoming and helpful. There was an issue with the sliding door in the first room, so she offered me another room, while contacting the maintenance man to come and fix the door. She also recommended local foods to try, ordered it for me and had it delivered to my room. Her service gave me the best experience at this resort. The only thing that took away from this wonderful experience was the internet. It wasn’t working all the time.