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Excellent Service Suites at Times Square

3.0 star property
Hotel with indoor pool, near Berjaya Times Square

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Excellent Service Suites at Times Square

Indoor pool
1 bedroom, in-room safe, desk, iron/ironing board
Balcony
Interior
Luxury Suite, 2 Bedrooms | 1 bedroom, in-room safe, desk, iron/ironing board

Reviews

5.4 out of 10

Popular amenities

  • Bar
  • Airport transfer
  • Gym
  • Pool
  • Laundry facilities
  • Spa
Main amenities
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Children's pool
  • Spa tub
  • Pool bar
  • Spa services
  • 24-hour business center
  • Airport shuttle
  • Area shuttle
  • Air conditioning
  • Front-desk safe
Feel at home
  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Cookware, dishware, and utensils
  • Private bathroom
  • Separate bathtub and shower

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Premier Suite, 1 Bedroom

Premier Suite, 1 Bedroom | 1 bedroom, in-room safe, desk, iron/ironing board

Premier Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Dishwasher
LCD TV
Pillow menu
Separate bedroom
  • 61 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Suite, 1 Bedroom

1 bedroom, in-room safe, desk, iron/ironing board

Superior Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Dishwasher
LCD TV
Pillow menu
Separate bedroom
  • 57 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 Bedroom

1 bedroom, in-room safe, desk, iron/ironing board

Standard Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Dishwasher
LCD TV
Pillow menu
Separate bedroom
  • 51 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms | 1 bedroom, in-room safe, desk, iron/ironing board

Luxury Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
Dishwasher
LCD TV
  • 99 sq m
  • City view
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

Similar properties

Outdoor pool

JW Marriott Kuala Lumpur

Pool
Spa
Parking available
Free WiFi
8.8 out of 10, Excellent, (1008)
The price is ￥15,604
￥18,759 total
includes taxes & fees
Jan 5 - Jan 6, 2025
JW Marriott Kuala Lumpur
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About the neighborhood

Map
Jalan Imbi, Berjaya Times Square, Tower No. 1 East Wing, Kuala Lumpur, 55100

What's nearby

  • Berjaya Times Square - 1 min walk - 0.2 km
  • Jalan Alor - 7 min walk - 0.6 km
  • Pavilion Kuala Lumpur - 14 min walk - 1.2 km
  • Petronas Twin Towers - 4 min drive - 3.8 km
  • KLCC Park - 4 min drive - 3.5 km

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 34 min drive
  • Kuala Lumpur International Airport (KUL) - 46 min drive
  • Kuala Lumpur KTM Komuter Station - 4 min drive
  • Kuala Lumpur Pasar Seni Station - 22 min walk
  • Kuala Lumpur Masjid Jamek Station - 27 min walk
  • Imbi Station - 2 min walk
  • Hang Tuah Station - 5 min walk
  • Bukit Bintang Station - 9 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Taste of Asia Food Court - ‬1 min walk
  • ‪Hometown Hainan Coffee - ‬1 min walk
  • ‪Arab Hadramot Restaurant عرب حضرموت - ‬2 min walk
  • ‪Berjaya Cafe @ Berjaya Times Square Hotel - ‬1 min walk
  • ‪The Castle Restaurant - ‬5 min walk

About this property

Excellent Service Suites at Times Square

When you stay at Excellent Service Suites at Times Square, you'll be in a great location, within just a 10-minute walk of Berjaya Times Square and Jalan Alor. Guests can take a dip in the indoor pool and indulge in spa services. A poolside bar and a fitness center are offered, and in-room conveniences include sofa beds and microwaves. The property is just a short walk to public transportation: Imbi Station is steps away and Hang Tuah Station is 5 minutes.

Languages

English

At a glance

Hotel size

  • 30 rooms

Arriving/Leaving

  • Check-in start time: 2 PM; Check-in end time: midnight
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • There is no front desk at this property
  • The check-in location differs from the property location; go to: [Reception, East Tower A]
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Airport shuttle*

Offsite

  • Area shuttle*

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • Poolside bar

Traveling with children

  • Children's pool
  • Playground

Working away

  • 24-hour business center

Services

  • Tour/ticket assistance
  • Dry cleaning/laundry services

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Spa services
  • Spa tub

Accessibility

  • Elevator

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Single sofa bed
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Separate dining area
  • Separate living room

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Microwave
  • Stovetop
  • Free bottled water
  • Cookware, dishes, and utensils
  • Dishwasher

More

  • Limited housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 70 for adults and MYR 70 for children
  • Airport shuttle service is offered for an extra charge
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for MYR 60 per night

Policies

This property accepts credit cards and cash.
Cashless transactions are available.

Also known as

Excellent Service Suites Times Square Hotel Kuala Lumpur
Excellent Service Suites Times Square Hotel
Excellent Service Suites Times Square Kuala Lumpur
Excellent Service Suites Times Square
Excellent Service Suites Times Square Apartment Kuala Lumpur
Excellent Service Suites Times Square Apartment
Excellent Service Suites Time
Excellent Service Suites at Times Square Hotel
Excellent Service Suites at Times Square Kuala Lumpur
Excellent Service Suites at Times Square Hotel Kuala Lumpur

Frequently asked questions

Is there a pool at Excellent Service Suites at Times Square?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at Excellent Service Suites at Times Square?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Excellent Service Suites at Times Square?
Sorry, there's no onsite parking at Excellent Service Suites at Times Square.
Is airport shuttle service offered by Excellent Service Suites at Times Square?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Excellent Service Suites at Times Square?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at Excellent Service Suites at Times Square and nearby?
Excellent Service Suites at Times Square has an indoor pool and a spa tub, as well as a fitness center.
Does Excellent Service Suites at Times Square have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Excellent Service Suites at Times Square like?
Excellent Service Suites at Times Square is in Bukit Bintang, a short 2-minute walk from Imbi Station and 14 minutes' walk from Pavilion Kuala Lumpur.

Excellent Service Suites at Times Square Reviews

Reviews

5.4

5.2/10

Cleanliness

5.4/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

2/10 Poor

Horrible Experience.
•NOT A HOTEL! BOOK AT YOUR OWN RISK •Unclear instructions that upon arrival you would need to call the "agent" for your room. •Number stated was unreachable, forcing us to call Expedia.sg (calling back to SG = expensive) to get another contact number. •The service was unacceptable, when we got through to the number that was given to us by Expedia.sg the person was rude and had absolutely no manners asking us "so what you want me to do! " when We only asked where we should go to check in. •Pictures on Expedia are totally different from what the room actually looks like. (Yellow sheets, old dirty furniture (that looks like they would have bugs in them), dingy and dark. What was worse was that it was filled with the stale stench of cigarettes) •Was promised to check in at 2pm but was delayed and was only greeted with a unmade room at 3pm. •We cancelled our reservation upon looking at the state of the room. The room is not worth saving that extra $100-200 for comfort and service.
Cher, 3-night trip
Verified Expedia guest review

8/10 Very Good

Verified Hotels.com guest review

2/10 Poor

Never agin
Room was dirty sheet was dirty etc don't book here I will never
Verified Expedia guest review

6/10 Good

Verified Hotels.com guest review

4/10 Fair

disappointed
old furniture, but the view is good.
Verified Expedia guest review

2/10 Poor

Pictures fr.o.m. Boking not the same as reallity. Dirty room. Do not rent this.
Verified Hotels.com guest review

6/10 Good

Convenient
I booked a single bedroom with 1 king size bed and 1 single bed but the hotel give me a room with 2 single beds. Then they offered me with breakfast ( for 2 persons only) and a very thin matress. It is really un-comfortable for 3 adults. Really unsatisfactory.
Verified Hotels.com guest review

2/10 Poor

will not stay here for the 2nd time
First experince staying a apartment instead of a hotel. very much recommended that u stay at berjaya time square hotel instead of service apartment at berjaya time square. please be prepared that there is no room service as there is no phone in the room and you have to pay for your parking fee( we paid RM36 for 1.5day) . there is a hand soap if u dun bring ur toiletries for shower (luckily i brought mine). good luck to all hv choose Excellent Suites at Times Square...its so not Excellent after all
Verified Hotels.com guest review

4/10 Fair

Expedia customer support terrible
Verified Expedia guest review

10/10 Exceptional

Have a great stay
Nice enviroment ! i love the mall and view of kl tower n twin tower! My agent upgrade my room to a bigger room due to some problem in that room. definitely come back again .
Verified Expedia guest review

8/10 Very Good

nice hotel close to the shopping complex
very nice hotel,close to the shopping complex n the room very safe,silent n clean..i like the hotel
Verified Expedia guest review

6/10 Good

Great Location, Great View but run down and dirty!
The manager Karim went above and beyond to help us enjoy our stay - but the older room let us down a few times. The location was awesome and the hotel pool was really world class. We have a really large 2 bedroom suite with awesome views - at first we were really impressed. But in the light of day the room was very dated and dirty. It appeared to have poo on the toilet walls and cigarette ash in the corner of the bathroom. The internet didnt work! Karim tried many times to get it working or log us into other suites but we never got there. Which was a massive inconvenience. The kids were excited by the giant plasma tv - but it too didnt work and was replaced by an older box style which didnt work for the first day. The manager Karim really was a great guy who really looked after us!
Verified Wotif guest review

2/10 Poor

Very bad and we gave one no interest no interest
Vary bad no service at all Too dirty no staf taxi drivers don't know it not hotel
Verified Lastminute guest review

6/10 Good

Room cleanliness need to be improve
Good location, easy to get food, lots of store around. only the room cleanliness need to improve
Verified Hotels.com guest review

2/10 Poor

Dishonest scam "hotel".
This is the worst ever stay I've had booking through hotels.com. This is not managed by the Berjaya Times Square even though some facilities are co-shared. The apartment is owned 3rd party by Dnata travel group that have an office in Times Square. I paid for 3 single beds and 1 queen bed as advertised by hotels.com. However, there were only 2 single beds and 1 queen bed. This is unacceptable as one of us had to sleep on the couch. We were only allowed to check in past 2.30pm as they had not prepared the room on time. Additionally, they did not accept card payment at all. We had to pay the full amount upfront including the deposit. We were not given any options whatsoever. This place is atrocious and no one should patronise this scam of a service.
Verified Hotels.com guest review

10/10 Exceptional

Best Value & Best Location Hotel In Central KL
I stay for 1 whole week, the staffs are friendly, room is clean & well-maintained. Best value hotel in central KL.
Verified Expedia guest review

10/10 Exceptional

amazing trip
it was a nice trip ,there is big shopping mall at the hotel , the view was great and the stuff was so kind
Verified Hotels.com guest review

2/10 Poor

Worst Hotel Experience Ever
We booked the service apartment two months back. However, we did not managed to check in to the service apartment on the day of arrival as the agent was contactable. We were told by the staff from Time square that Excellent Service is another business entity and they were unable to assist us. Multiple attempt to contact the agent was to no avail and we were unable to get any assistance from the neither the management of Time Square or from Expedia helpdesk. My friends and I were left stranded without a place to stay.
Verified Expedia guest review

6/10 Good

3days 2 nights KlL short getaway.
On the 1st daythey already screw up our stay,they have overlook at our booking.We ended up staying at Federal hotel as alternative.On the 2nd day we we transfer to the suite at Time Sq. The carpet is dirty.The bed mattress was hard and uncomfortable. The towels were so dirty with stains.There was no wifi or any tv channel as we can only find 2 blurry channel.No iron or hair dryer.It was not manage by Time Sq hotel but by a private agent.
Verified Hotels.com guest review

4/10 Fair

Soso
Room was Big and good but not lack of cleanliness. Toilet bowl was dirty.
Verified Hotels.com guest review

4/10 Fair

Not value to money
1) The exact room condition is totally different from the attached picture. 2) The air-conditioner was noisy for the whole night. 3) Nice and friendly owner.
Verified Hotels.com guest review

2/10 Poor

Average stay
Wasn't a pleasant stay. Other than the strategic location, the room lacked of amenities. Only two bath towels provided, not even a bath mat and face towels. Hassle checking in, with no receptionist manning the bookings. Rooms are handled by individuals instead.
Verified Hotels.com guest review

8/10 Very Good

Good Value for Money
Staff is helpful & friendly. The room is clean with comfortable bed. Location excellent.
Verified Expedia guest review

2/10 Poor

Bad!!!
Is not hotel. No hotel service at all. Room not clean. Can't check in at counter need to call agent to check in.
Verified Hotels.com guest review

2/10 Poor

Bad maintained room
Room was badly maintained cockroaches on carpet dirty bathrooms fridge dirty filth everywhere
Verified Expedia guest review