Isla Mujeres Ferry Terminal - 82 min drive - 10.1 km
North Beach - 88 min drive - 10.1 km
Dolphin Discovery - 88 min drive - 15.3 km
Getting around
Cancun Intl. Airport (CUN) - 40 min drive
Airport shuttle (surcharge)
Restaurants
Hiroshi Bar - 6 min drive
World Café - 8 min drive
Don Fernando Lobby Bar - 6 min drive
Caprichos Villa del Palmar - 5 min drive
Davinos - 5 min drive
About this property
Finest Playa Mujeres by The Excellence Collection - All Inclusive
Putting you within a 10-minute drive of Playa Mujeres Golf Club, Finest Playa Mujeres by The Excellence Collection - All Inclusive offers a private beach where you can enjoy beach umbrellas, volleyball, and beachside drinks. There's plenty of fun with the 10 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Lizo, one of 12 restaurants, serves Mexican cuisine and is open for dinner. Other highlights at this luxurious property include 2 poolside bars, a rooftop terrace, and a free kid's club. Fellow travelers say great things about the helpful staff and family-friendly amenities.
All inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Water activities
Kayaking
Land activities
Bicycling
Soccer
Tennis
Volleyball
Lessons/classes/games
Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga
Entertainment
Onsite entertainment and activities
Onsite live performances
Theme parties
Languages
English, Spanish
At a glance
Hotel size
450 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.
One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.
Dining
Lizo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).
Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Le Petit Plaisir /Eleganc - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
The Market Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Brass - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)
Children & extra beds
Babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
Children under 13 years old are not allowed in the spa without adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
No shows require payment in full, including taxes and service fee.
Also known as
Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive
Frequently asked questions
Does Finest Playa Mujeres by The Excellence Collection - All Inclusive offer free cancellation for a full refund?
Yes, Finest Playa Mujeres by The Excellence Collection - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, there are 10 outdoor pools and a children's pool.
Are pets allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, an airport shuttle is available. The charge is MXN 3904.21 per vehicle roundtrip.
What are the check-in and check-out times at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
Is there an onsite casino at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (16-min drive) are both nearby.
What is there to do at Finest Playa Mujeres by The Excellence Collection - All Inclusive and nearby?
Have fun with onsite activities like kayaking, sailing, and fishing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, Pilates, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 10 outdoor swimming pools. Finest Playa Mujeres by The Excellence Collection - All Inclusive also has 2 swim-up bars, 2 poolside bars, and a private beach, as well as a steam room, spa services, and a garden.
Are there restaurants at or near Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, there are 12 onsite restaurants, featuring alfresco dining and Mexican cuisine.
Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Finest Playa Mujeres by The Excellence Collection - All Inclusive like?
Finest Playa Mujeres by The Excellence Collection - All Inclusive is in Playa Mujeres, a short 14-minute walk from Mujeres Beach.
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.2/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 5, 2024
Jose Luis
Jose Luis, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 26, 2024
Jessica
Jessica, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 4, 2024
We had a wonderful time with our 2 year old on this family vacation! The Finest resort is so accommodating to families (especially young kids). The Junior Swim Up Suite room was excellent for nap time because the parents could just sit outside in the pool/sun. The staff was extremely kind to us and our child. The food was excellent - we did a date night to the French restaurant and hired an on-site babysitter. Truly a magical vacation that exceeded my expectations. I would recommend this to any young family looking for an elevated, comfortable vacation!
Mallory
Mallory, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 27, 2024
Irina
Irina, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 18, 2024
Caroline
Caroline, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 22, 2024
Meng Ju
Meng Ju, 5-night trip
Verified Expedia guest review
6/10 Good
Sep 21, 2024
The Excellence Properties are usually above par. The Finest was not for us. We tried this one as we have stayed at the others but decided we like the properties without children. Adults Only for us. The room was great at first but on the second night the A/C unit started making a loud noise. The staff came to fix it but later that night it continued. We called the staff again to fix it again but the results. They came twice the second night. They did move us to a different room but only after we asked. Also no other compensation was offered. You would think that since it was not fixed the first night management would have contacted us to make it right. This is our third hotel from this property we have stayed at and have not thought to look elsewhere. The staff were great. The food great. The activities great. We are usually always happy with the Excellence Properties.
Rudoulfo
Rudoulfo, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
Sep 21, 2024
Excellent staff, food choices exceptional, well kept grounds and beach as well as cleanliness of resort.
Marie J.
Marie J., 5-night trip
Verified Expedia guest review
2/10 Poor
Sep 21, 2024
Thomas
Thomas, 6-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 20, 2024
Loved the place
People were friendly food was great
Jagdishchandra
Jagdishchandra, 4-night family trip
Verified Expedia guest review
8/10 Very Good
Sep 20, 2024
Adriana
Adriana, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 19, 2024
Xiang
Xiang, 5-night trip
Verified Expedia guest review
6/10 Good
Sep 19, 2024
The property is nice. It's mostly for families with little kids. There is not much to do in the evening. Not a lot of entertaining. The night shows are cheesy. The food is really good. However, the cleanness is questionable. They only cleaned my room once during the 5 days stay. They did make the beds daily but nobody cleaned the bathroom and the room. There was also a strong smell of cigarettes in the bathroom, probably from previous guests.
Anna
Anna, 4-night family trip
Verified Expedia guest review
6/10 Good
Sep 19, 2024
I was at the resort for a week with my family and they did not fix draft beer for a week. Our family did not get any welcome drink or any welcome from the staff.This is 5 star hotel and they don't have draft beer for whole week. Some staff are nice but some don't. Concierge don't pick up the phone easily you have to called them multiple times. Massage were nice but not recommend hydrotherapy. They're better resort out there with better hydrotherapy. Honestly except for the size of resort, I feel like this is 4 star hotel not 5 star. I can tell why they have really good review on google because every staff ask for a good review after service. They carry QR code which is really funny. If it's really good service then you will have good review. This is my thrid time coming to Cancun with my family, I've been to Dreams and Hilton but this is worst experience so far for me. I will go back to Cancun because I really love Cancun but not this resort.
In
In, 7-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 18, 2024
Everything was amazing. The only item that should be upgraded is the properties WiFi. Several areas the WiFi gets dropped. Maybe installing more access points would help.
BRIAN
BRIAN, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
Sep 18, 2024
Everything was as expected
Daniel
Daniel, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
Sep 18, 2024
Excellent place to just relax and enjoy the views. Staff over the top helpful and facility was extremely well kept.
Ryan
Ryan, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 18, 2024
Perfect. I will go again next time
Mingyeong
Mingyeong, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
Sep 17, 2024
RAMIRO ALEJANDRO AGUIRRE
RAMIRO ALEJANDRO AGUIRRE, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 17, 2024
Our first family resort and it did not disappoint! The service was amazing and the options and services they had for kids was INCREDIBLE. Planning to return
Pam
Pam, 3-night family trip
Verified Expedia guest review
6/10 Good
Sep 16, 2024
Juan
Juan, 7-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 16, 2024
ismary
ismary, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
Sep 15, 2024
Love this resort had a wonderful time with my husband. This was a trip that he did not want to end. Staff was amazing super nice and always greets you. Would definitely go back.
Crystal Malis
Crystal Malis, 5-night romance trip
Verified Travelocity guest review
10/10 Exceptional
Sep 15, 2024
Wonderful property, clean rooms, beautiful beach and excellent dinning options