The manager and the staff never informed us about the construction and the noise right next door. The pounding and drilling sounds start at 8 am and go through 5:30 pm, including Sundays! The first floor room was so loud, we had to have TV on loud so not to hear the drilling sounds. The problem comes back around 8am, we had to put the pillows over our ears, but it did not work, with the sounds as loud as if in the same room. The sounds end up driving us crazy and we had to move to another hotel.
No prior warning or the apology from the management, general manager, or the hotel staff. Lack of training and experience for the receptionist, lack of understanding.
The building next door just started the construction, therefore expect the drilling sounds for at least a few months.