There were 5 in our group, two couples and a single. We booked 2 superior rooms, each with two double beds per room.
Reception? Frozen fish. Only singles provided. First complaint, Ignored. 2nd complaint to Manager, zero comprehension that they can’t charge the price if not providing what’s paid for. Option he came up with, one couple move into room with double bed and provide extra single bed. Single bed ended up being a mattress they chucked on the floor
Leaking aircon dripping onto a bag, soaked clothes. Mosquitos rife through the hotel, including rooms. Medium pitched, loud hum that commenced at 2am and went for 10 minutes a time, literally waking me from my sleep
4 ordered meals, took forever and kid sized. Some meals didn't arrive. Chicken nuggets and chips arrived 90mins. Mozzies everywhere
Bar and kitchen staff totally disorganised and lazy. Manager doing everything menial.
Have NEVER come across a complete schmozzle of a hotel that the Miyana is. Total lack of management structures, lack of training, staff who couldn't care less and it seemed a culture whereby the No1 is the Almighty Rupiah, No2 is the staff in importance with the customer a Very Distant 3rd.
Just don't stay there!
Chris (not Nathan)