UNSAFE **** We had 4 guests in our room (senior, adult, & 2 small kids, 1yo & 3yo) stayed 2 nights: Thurs, 9/26 & Friday, 9/27. We had a someone open our door with a keycard at 6am on Saturday morning & turn our entry light on to our room. When we realized that it was someone else, we rushed to the door only to smell a smoking odor in the hallway & no person to be seen. When I went to the front desk, the lady was understanding & took down my information. She claimed that she didn't make any keys for my room & was going to have management contact me. No one from the hotel has reached out. I was so upset to risk the safety of my kids and not give me any kind of explanation. We used our key card the night before about 945p & when I tried to use again after visiting the front desk, it didn't work.
Indoor heated pool was not heated. No towels in pool area & hotel staff told me to come to front desk, if I wanted towels for the pool when I had my 2 kids (1 & 3) by myself.