My wife and i really enjoyed our stay and would highly recommend this hotel, however there are a couple of things to mention.
Firstly, if you are driving make sure you know exactly where you are going, and that they can provide parking - there is only room for 2 cars in the tunnel to their courtyard. To get to the hotel you have to drive INTO the Citadel. Do not rely on a Sat Nav or you will end up on a narrow cobbled lane below the walls. Not recommended.
It is a very old building. You will hear everything going on around you. It echos loudly.
Laundry facilities are listed in the details, it is not facilities it is a service. They are reasonably quick and reasonably priced, but you need to hand your laundry in early
Breakfast very good, staff friendly. I imagine that the courtyard is really nice for breakfast if the weather is ok (unfortunately not when we visited)